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‎05-02-2020 11:16 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The failure id is rg8553-9b7a3t-xd7w3g-60qs03

1 REPLY 1

‎05-02-2020 11:33 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05985643

 

After you replace the drive, you can with another working Windows PC and a 32 GB USB flash drive, make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC, using the HP Cloud recovery tool.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

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