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‎06-25-2020 03:22 PM

HP Recommended
Product: HP ENVY x360

I purchased a HP ENVY x360 laptop via the HP online store and was told that delivery would be 5-10 working days. The laptop then went out of stock for a few days before coming back into stock with 48 hour delivery. However, my order says 'waiting stock'.  Is this item in stock or not?  If in stock, why has it not been dispatched? If out of stock, why does the online store say it's available with 48 hour delivery?

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1 REPLY 1

‎06-26-2020 12:04 PM

HP Recommended

@bluemiracleman Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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