In the omen audio control b&o experience is not turning on thus giving a flat and dull sound

[farhan2905]

OMEN by HP 15-dc1092tx

the b&o experience has stopped working i once enabled multi-streaming after that  it has been grayed out so i uninstalled the omen audio control and installed new drivers from HP's website however omen audio control didn't install back, but i made a new account in windows and the app was restored but still the b&o experience isn't working and laptop has very low volume with dull sound.

[The_Fossette]

@arhan2905,

I reviewed your post and I understand that the Bang & Olufsen experience is not turning on.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you open the Bang & Olufsen control panel and click on the restore defaults button at the bottom left and check whether the issue is resolved.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[farhan2905 · Accepted solution]

I came in contact with the HP support on whatsapp and they gave me a link to a driver after installing that everything was fixed.

And thank you for replying me

[The_Fossette]

@farhan2905,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!