Issue with volume level display when earphones...

[akshat1426]

Hi there,

I am using HP OMEN EK0018TX having the issue with volume level display when earphones are plugged in or connected via bluetooth. Windows 10 Home 64 bit version: 2004. Here I am attaching a drive link showing the issue.  https://drive.google.com/file/d/19KvyHiqnCqkojDSohB9zF9bQzsxjCVDS/view?usp=sharing

[Echo_Lake]

@akshat1426

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[akshat1426]

@Echo_Lake Thanks for sharing your time with me. I have performed all the steps mentioned by you but the issue is not resolved yet.

And details you asked are as follows:

1. This issue is occurring since the time I purchased my laptop(26-09-2020)

2. I didn't made any changes with any of the hardware and software.

3. No changes.

4. It never worked fine.

[Echo_Lake]

@akshat1426

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. Since you have already tried most of the troubleshooting steps to resolve this issue,

The last thing, I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.  While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time.   

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.