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‎07-18-2024 04:33 AM

HP Recommended
Product: OMEN by HP 17-cb0588na
Operating System: Microsoft Windows 11

Hi everyone, I am new on this forum.

The letter D on my keyboard stopped working. It works about 4-5 times after the startup and then stops completely.

I was looking for another keyboard, but I cannot find it. Disassembled the laptop and you can see the attached photo.  When searching for a replacement I cannot find one. Could anyone help me please?

Thanks.

1000016819.jpg

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2024 12:30 PM

HP Recommended

Hello @Widowmaker14 

 

I don't have that information.

 

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10 REPLIES 10

‎07-18-2024 05:22 AM

HP Recommended

Hello @Widowmaker14 , how are you ?

 

In this manual below you can check the parts compatible with this model, details are on page 59.

 

https://h10032.www1.hp.com/ctg/Manual/c06367528.pdf

 

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‎07-18-2024 05:55 AM

HP Recommended

Thank you for your quick reply, looks like it is what I needed. One question, not sure if mine has or no the Thunderbolt.. any way how I can see it?

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‎07-18-2024 05:59 AM

HP Recommended

Hello @Widowmaker14 

 

Here at PartSurfer you enter the Product number of your laptop, so you will be able to see all the settings.

 

https://partsurfer.hp.com/

 

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‎07-18-2024 06:15 AM - edited ‎07-18-2024 06:21 AM

HP Recommended

1000016825.png

  Thank you for your patience. Had a look on part surfer, but the part number listed there it does NOT match with any from the spares manual...  This is confusing me... I wish for a part number of the whole assembly as the keyboard cannot be separated from the cover.... Thank you for your help.

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‎07-18-2024 06:19 AM

HP Recommended

Hello @Widowmaker14 

 

Thank you for this image, it helped us a lot.

That part description ending with 031 is precisely the correct configuration and part.

Just ask the Technical Assistant for the part with this information.

 

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‎07-18-2024 09:00 AM

HP Recommended

Sorry, but can I get a link for the Technical Assistant? Cannot seem to get to chat to a person on the chat.

 

Thank you for your help.

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‎07-18-2024 09:24 AM

HP Recommended

Hello @Widowmaker141 

 

link for access:

 

HP® Service Center Locator - United States | HP® Support

 

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‎07-18-2024 10:33 AM

HP Recommended

Thank you very much for your help, as I am in United Kingdom now,  I cannot find any HP stores in the UK.

I will try to contact the store where I got it from, hopefully they will help.

I don't suppose you have an email address of someone who could help me..

 

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‎07-18-2024 12:30 PM

HP Recommended

Hello @Widowmaker14 

 

I don't have that information.

 

Waiting

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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