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HP Recommended
HP OMEN Gaming Notebook
Microsoft Windows 10 (64-bit)

I had my charger in my charger port but not plugged in and the wire got stuck to the edge corner of my sofa and dropped the laptop on the ground, luckily it landed safely. I went to check around if anything is damaged but there was nothing. But instead I found a noise when I move my laptop up and down which makes a buzzing noise. Not sure what it is because i feel like its gonna break it if i do it again. I feel like the sound is coming from the HDD or something else..? Please help 

1 REPLY 1
HP Recommended

 

Hi @Saiyay,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I reviewed the post about the computer making a buzzing noise. It will be a delight to assist you here. 

Superb analysis. Terrific diagnosis of the issue before posting. Kudos to you for that. It is always a genuine pleasure to work with customers that display such a degree of technical expertise. You are a valued HP customer. It is a genuine pleasure to serve you.

 

It definitely looks like a hardware issue with the computer.

For better clarity and to assist you better I would require more information regarding the issue.

  • Does the computer overheat, freeze or shut down?
  • Have you tried to update the Bios?

Please visit this link for further assistance to try and resolve the issue.

 

Link “HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal”: http://support.hp.com/in-en/document/c01007591

Perform these steps from this link.

  • Updating your Notebook computer BIOS
  • Keeping notebook air vents clear and clean
  • Increasing the efficiency of the notebook to reduce heat
  • Using Windows Task Manager to identify corrupt processes
  • Selecting power save settings to shut off your computer when it is not in use

Please perform all these steps. If it does not work then please contact HP phone support to get the unit service via this link: http://hp.com/contacthp Please select the country and type the complete product# of the unit. Then follow the on-screen instructions.

 

If the unit is under warranty, then the manufacturer’s warranty should take care of repair services or replacements.

 

 Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll be there to assist you. 

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.