• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming Laptop - 15-dk1035nr

Had an hp bios update a few weeks ago and was just gonna let this go but it's gotten increasingly worse. Right after the bios update my laptop reverted to about when I first got it, but it was very weird. I still had some desktop icons for games but had to reinstall the games. When I went to look at my space it says all of my space is used like how it was before the update, but when i click to open things it doesn't work or says to install but theres no space to install. I tried to do a factory reset but it said that i needed a microsoft disc or something in order to reset. Other than those issues the performance of the laptop has gotten much worse. I can't watch a twitch stream without it completely freezing at least 5 times in the first ten minutes, then it continuously lags as i watch. Anything to fix this would be greatly appreciated, thanks!

3 REPLIES 3
HP Recommended

Hello @felicia3636 

Sorry to hear that you are having problems ...

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1667854980090.png

ub6424_1-1667854980100.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

 

Kind regards

HP Recommended

The product id is 1H8C1UA#ABA

HP Recommended

Hello @felicia3636 

 

(1Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

 

Information: Your product number is supported: 1H8C1UA#ABA

 

ub6424_0-1667912691526.png

 

(2Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.