My HP Omen 15 2020 ek0xxx started to stutter and audio started to crackle when I launch a game

[AdamMo95]

Hi everyone,

I have tried everything to fix my laptop. It works just fine when I am browsing, listening to music, and before recently, it worked perfectly when I would play demanding games.

However, 1-2 months ago now the laptop stopped performing as well as it did when I game. I checked EVERYTHING, the laptop does not heat up, the fans work just fine, I opened up the back and checked to see if there were any dust on the fans but they were clean.

I would launch a game and it would instantly start to stutter before the fans even get a chance to start spinning. I have not repasted the laptop yet as I feel this is not the issue. I went on the HP website and looked to see if everything was up to date, and it was, except a BIOS update.

I downloaded the BIOS update and went through the steps, and once the process finished, the version of the BIOS remained the same. I then used the HP Assistant app and it shows I am fully up to date with no available BIOS update. I tried again the HP website and it says AGAIN a new BIOS update is available. 

I really want to find the root cause of the stutter in gameplay, it is driving me crazy. I paid stupid money for this laptop and for it to just underperform like this is terrible.

Thanks

Adam

[resistencia · Accepted solution]

Dear @AdamMo95 

Follow these steps :

1) go to Device manager

2)  then open Sound,Video controller...

3) and uninstall de Realtek controller.

If you get a window asking if you want to remove the software, check and agree, and then  restart  . 

And install again this controller.

https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112265.exe 

[AdamMo95]

Hi @Resistencia 

Firstly thank you for your time and assistance, I very much appreciate it.

I have gone ahead and followed your steps. I then launched a game and the stutter and audio crackle is gone.

My only issue with this is, I had many other solutions where the problem initially goes away for few minutes and it returns.

Do you think the stutter in gameplay will return?

Please let me know.

Thank you.

Adam

[resistencia]

I don't think the problem will come back, it may happen with a windows update but you know the steps to do.

[AdamMo95]

Thank you for the fast response. Is this a common problem with the laptop I have? Have you given these solutions in the past and it worked? Seriously this is the best christmas present if it never comes back! 🙂

[resistencia]

I am a frequent expert on the Spanish forum and my experience there is that this solution is the best and is long lasting.

[AdamMo95]

Well thank you my friend I will definitely remember this for the future 

😊

[AdamMo95]

Hi there!

The issue has returned unfortunately. The game I am playing is Euro Truck Simulator 2.

I will repaste the thermals next and see if this fix things.

Thanks