My Laptop(notebook - 15q ds0xxx) is not charging beyond 74-80 %.

[Shanjivi]

Hi there,

I'm using HP notebook - 15q-ds0xxx and Windows 10 OS. I'm facing issue on charging my laptop. My laptop charges  upto around 75% and not charging beyond that. I have ran the Battery test/check on both HP Hardware Diagnostic tool and HP support assistant. Both says ok(Passed & Normal). On viewing the details of battery check it says that charging capacity is 74%.

Also the laptop suddenly  turns off without any prompt for low battery, when it reaches around 15 %. I thought it may be due to driver issue. So I have tried uninstalling the battery from device manager and restarted, to reinstall the battery driver, yet no luck. The issue remains same. 

Can anyone help me to fix this issue. 

[banhien]

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@Shanjivi wrote:

... Also the laptop suddenly  turns off without any prompt for low battery, when it reaches around 15 %...

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@Shanjivi 

Firstly please run the following step first

             Testing and calibrating the battery  

For the problem, you can reduce to 5% or lower if you wish. Please use following steps

• Right click battery then select Power options
• From Current plan, click Change plan settings
• Click Change advanced power settings,
• Go down to the bottom and expand Battery
• Now you can see many things you can do
• Click Apply/OK to get out.

Regards.

[Shanjivi]

@banhien

On testing the battery by all 3 methods, it has been passed and it says my battery is okay and normal and they doesn't suggest me to calibrate the battery.

Though I try to calibrate manually, I charged up to 74%, as my laptop won't charge beyond that. and then I discharged completely, but it turned off earlier, before reaching critical level. They doesn't even went to hibernate, directly shut downs.

[Shanjivi]

@banhien / anyone

Please reply for above and help me to get this issue fixed.