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- Re: My Omen 15 Laptop gets stuck in a start up loop

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04-13-2022 01:20 AM
When attempting to start the laptop it boots to the Omen Logo, and I get the spinning dots below the logo, but it never advances beyond that point. I do not of any particular update before the initial failure. Since then I have run the HP Hardware Diagnostic from the UEFI screen and everything came up green. I have also attempted to do a fresh windows 10 and windows 11 install all with the same resulting failure. I have attempted to do a BIOS reset using the windows + b key stroke but never saw any response from the laptop that the reset was working. I do not know what to do at this point.
04-15-2022 01:48 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.
I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted for further assistance.
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