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‎02-19-2023 05:01 AM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A2AV)
Operating System: Microsoft Windows 11

I bought the computer on Amazon and started using it in January. 

The battery lost power super quickly. 

I drained the battery and tried to recalibrate it - 2 times.

The first time the batter drained in 1:13:12

The 2nd time 1:29:34

 

This is not normal. When I tried to run the hp pc hardware diagnostics battery test, the test cancelled. 

 

Power Efficiency Diagnostics Report had a ton of errors and the battery info showed:

Battery:Battery Information
 
Battery IDSerialNumberHPPrimary
ManufacturerHP
Serial NumberSerialNumber
ChemistryLION
Long Term1
Sealed0
Cycle Count7
Design Capacity52552
Last Full Charge47170

 

Is there a bug in the program? The battery should not be like this after so little use.

 

Category:
4 REPLIES 4

‎02-23-2023 01:18 AM

HP Recommended

Hi @yehudahblock 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing battery issue with your HP Laptop.

 

Request you to please click on this link and follow the steps to test the battery.

 

If there is a failure ID, I request you to share the Failure ID with us.

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎02-27-2023 07:16 AM

HP Recommended

I tested the battery and it says its normal.

 

I test the battery with HP PC Hardware Diagnostics the test is cancelled.

 

I ran a battery report and a energy report and saw a ton of errors. 

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‎03-03-2023 01:37 AM

HP Recommended

Hi @yehudahblock 

Thank you for confirming.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support
 


I am an HP Employee

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‎03-29-2023 07:13 PM

HP Recommended

I'm having the exact same issue with my newly purchased hp victus same model. Can you please help me out too?

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