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01-03-2023 03:21 PM - edited 01-03-2023 05:20 PM
I changed my battery in my laptop a few days ago as the original was at about 78% health and declining. This battery seems to work well and charged up to 100%. I went to turn it on today and it would not turn on. I plugged it in and it started right up. Battery says it’s at 100% still so it was not dead. Once I unplugged it, it continues to work fine. Another odd thing was I was trying to use the HP website to check the battery health of this new battery to verify that it is in peak condition and it said it couldn’t detect a battery. I do not know if this is related. Thanks!
01-06-2023 06:40 AM
Welcome to the HP support community.
I understand that you are getting battery issues, I am glad to assist you.
I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed.
If the issue persists, follow the steps mentioned in this HP document to fix the issue:- Click here
Keep me posted.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
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