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HP Recommended
OMEN Laptop - 15-en0023dx

I changed my battery in my laptop a few days ago as the original was at about 78% health and declining. This battery seems to work well and charged up to 100%. I went to turn it on today and it would not turn on. I plugged it in and it started right up. Battery says it’s at 100% still so it was not dead. Once I unplugged it, it continues to work fine. Another odd thing was I was trying to use the HP website to check the battery health of this new battery to verify that it is in peak condition and it said it couldn’t detect a battery. I do not know if this is related. Thanks!

1 REPLY 1
HP Recommended

@Dylan55

 

Welcome to the HP support community.

 

I understand that you are getting battery issues, I am glad to assist you.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

If the issue persists, follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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