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‎06-05-2022 04:01 PM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)
Operating System: Microsoft Windows 11

I was playing Elden Ring while the laptop plugged in and I saw the temperature of the CPU and it was 97 and it stop on it I try to play the game on low but it is the same nothing change and i try if it is driver issue and it didn't work ether.

what is the problem and is there any solution for it . 
NOTE (1): this doesn't happens all the time when the laptop plugged in (but it happens most of the times).

NOTE(2): my house electricity is 200v - 210v and sometimes it is 190v.

Category:
1 REPLY 1

‎08-04-2022 11:26 AM

HP Recommended

Hello @Nero1235 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.13 Rev.A12.8 MBApr 6, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

 

"

 

(2) Reboot

(3) Install/Update

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A56.1 MBJun 30, 2021Download

 

(4) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(5) Please report your <test results> ( messages, error messages, pictures ... )

 

(6) Reboot and test again ... 

null
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youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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