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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Omen 15-dh0007na

No error messages just a complete shut down 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Alameen44 

If you cannot get any power to the computer, is the power adapter working?

Do you see a charging light next to the power port? Either the charger isn't working, or there is a hardware failure in the laptop itself and it will have to be repaired.

 

Are you under warranty still? If so, you need to contact HP directly for a claim...

Contact HP Worldwide | HP® Official Site

View solution in original post

3 REPLIES 3
HP Recommended

@Alameen44 

If you cannot get any power to the computer, is the power adapter working?

Do you see a charging light next to the power port? Either the charger isn't working, or there is a hardware failure in the laptop itself and it will have to be repaired.

 

Are you under warranty still? If so, you need to contact HP directly for a claim...

Contact HP Worldwide | HP® Official Site

HP Recommended

@Photoray002 wrote:

@talktosonic

If you cannot get any power to the computer, is the power adapter working?

Do you see a charging light next to the power port? Either the charger isn't working, or there is a hardware failure in the laptop itself and it will have to be repaired.

 

Are you under warranty still? If so, you need to contact HP directly for a claim...

Contact HP Worldwide | HP® Official Site


Thanks for the great feedback.

HP Recommended

@SnowWizard 

Not sure if that was sarcasm, but if your laptop can no longer get power, it needs to be repaired. Not much else I can do from a forum standpoint as there is no software solution that will help.

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