cancel
Showing results for 
Search instead for 
Did you mean: 
Alameen44
Level 1
4 1 0 0
Message 1 of 4
5,503
Flag Post

Solved!

My omen pc suddenly turned off while I was playing and won’t turn back on no error message or sounds

HP Recommended
Omen 15-dh0007na

No error messages just a complete shut down 

1 ACCEPTED SOLUTION

Accepted Solutions
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,290
Message 2 of 4
Flag Post
HP Recommended

@Alameen44 

If you cannot get any power to the computer, is the power adapter working?

Do you see a charging light next to the power port? Either the charger isn't working, or there is a hardware failure in the laptop itself and it will have to be repaired.

 

Are you under warranty still? If so, you need to contact HP directly for a claim...

Contact HP Worldwide | HP® Official Site

View solution in original post

0 Kudos
3 REPLIES 3
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,290
Message 2 of 4
Flag Post
HP Recommended

@Alameen44 

If you cannot get any power to the computer, is the power adapter working?

Do you see a charging light next to the power port? Either the charger isn't working, or there is a hardware failure in the laptop itself and it will have to be repaired.

 

Are you under warranty still? If so, you need to contact HP directly for a claim...

Contact HP Worldwide | HP® Official Site

View solution in original post

0 Kudos
SnowWizard
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

@Photoray002 wrote:

@talktosonic

If you cannot get any power to the computer, is the power adapter working?

Do you see a charging light next to the power port? Either the charger isn't working, or there is a hardware failure in the laptop itself and it will have to be repaired.

 

Are you under warranty still? If so, you need to contact HP directly for a claim...

Contact HP Worldwide | HP® Official Site


Thanks for the great feedback.

0 Kudos
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,290
Message 4 of 4
Flag Post
HP Recommended

@SnowWizard 

Not sure if that was sarcasm, but if your laptop can no longer get power, it needs to be repaired. Not much else I can do from a forum standpoint as there is no software solution that will help.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation