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HP Recommended

I know they do great when you are "under warranty", but mine expired in the final of 2018. But a machine that costs at least US$1800 and just after a year of use, light use the keyboard starts to present flaws, is not aceptable. My main choice for my next laptop was the keyboard and I choose the HP Omen X because the keyboard "is stronger than the average laptops", so I thought I could use it for a long time, just like my old Acer. But nothing is so good as they say, and here I am using an small keyboard connected to this huge laptop... but again, shame on you HP.

 

I will attach some photos to prove the sad situation of my poor Omen X.

small bluetooth keyboard from HPsmall bluetooth keyboard from HP

 

removed keys, thinking in exchange the phisical partsremoved keys, thinking in exchange the phisical parts

 

another view of the flawanother view of the flaw

 

HP Recommended

By the way, I couldn't wait to receive a new base keyboard (US$359 in HP support website) and was in a hurry, so I have nothing to lose and opened the my poor Omen X laptop. A few photos showing the flawed piece and the laptop disassembled. 

 

"Warning strong images for those with a weak stomach."

 

PS: I am used to repair laptops and eletronic devices, so do not attempt do it if you never have done it before.

PS2: I know that I should open it in a place with better placement for the pieces, but I was really in a hurry, and I disassembled and repaired it in a few hours. Have to do some soldering to remove the good key from the "P6" and installed in a the key "A" and vice versa.
screws and partsscrews and parts

 

removingremoving

 

the fault keythe fault key

 

both the good and the badboth the good and the bad

 

after solderingafter soldering

 

after solderingafter soldering

 

I had to remove a lot of parts from the laptop to reach the keyboardI had to remove a lot of parts from the laptop to reach the keyboard

 

the keyboard is almost brand newthe keyboard is almost brand new

 

motherboardmotherboard

 

HP Recommended

Mine stopped working as well. Keyboard has been replaced one time before for a broken D key. D key has broken again.

Now seeing this, and the apparant apathy HP has towards this issue, it might be an option to start a class action suit.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.