No audio after update.

[Ryyneee]

My laptop (Omen 15-ce019dx) updated this afternoon, and after update the sound is not working. The sound icon in the toolbar has a red x next to it and when hovered over, it states No Audio Output Device is Installed. If I right click, it says Speaker Setup UNKNOWN - Off. If I troubleshoot, it has no solutions. If I bring up the sound properties, no playback or recording options are available, only 'no audio devices are installed.'

Figuring it was a driver issue, I went into device manager and the Intel High Definition Audio driver has a yellow exclamation triagle next to it, if an update is attempted, I am met with 'Unable to install.' If I uninstall it and refresh hardware changes, it just reappears even though I uninstalled it. However, I did uninstall and reinstall in an attempt to fix it, restarted my laptop, but nothing changed. The driver was downloaded from the HP website for my laptop. I've ran various troubleshooting devices from the website as well.

I'm at a loss with ideas on how to get my sound restored. Any help would be appreciated. 

Thanks.

[Dave-Pittsburgh]

I have the same no sound problem and tried everything the posted stated he tried. No what . I have no sound on this NEW HP laptop

[megaman0087]

I had the the same issue with my HP OMEN as well. This how you fix the audio issue. Step 1, open device manager and uninstall the "intel high definition audio driver". Step 2, go to control panel/ uninstall a program. Uninstall the "Realtek high definition audio" program. Once that program is unstalled you will instantly have audio again. 

[Dungaree]

Thank you!!! Worked perfectly

[AL101101]

Thank you so much!! I have the audio again 

[kyle_schoch]

This worked!!!!!!!!!!!!!!! thank you so much like oh my god!!!!!!!!!!! I've spent like 5 hours trying to figure this out, but I mean windows or hp really need to get a new update out to fix this. again thanks!!

[bxuzabc]

me too

[DLpreached77]

When i go to control panel, then to uninstall a program, the only realtek programs that i find are these 2. should i delete these 2 or no?

im just stuck. 

[DLpreached77]

when i go into control panel/ unistall a program, the only "Realtek" programs that are there are "Realtek card reader," and "Realtek ethernet controller device." since i cant find "Realtek high definition audio" program, should i just delete these 2 instead or no? 

[SIn3]

the audio is back but the sound quality went off