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Yash151
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No intel graphics card in display adapter under device manager.

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HP Omen dc1069wm
Microsoft Windows 10 (64-bit)

Theres no Intel graphics drivers that show up in device manager, even after windows update. I tried installing them from "softwares and drivers" section but that didnt seem to work either.

 

Need help!

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nphysic
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I've write to HP through FB and awaiting for response.

I found this: https://h30434.www3.hp.com/t5/Gaming-Notebooks/Hp-Omen-Integrated-Graphic-Problem/m-p/7193590#M20029

But according to spec and service manual Optimus(swithcable graphics) should be working...

I found that laptops from other's manufacturers with the same harware(for me it's i5-10300H & RTX 2060) supports Optimus or can manually switch in BIOS from NVIDIA to Intel UHD.(here is example: https://www.notebookcheck.net/Wish-you-could-turn-Nvidia-Optimus-on-and-off-The-Lenovo-Legion-5-15IM... )

But I can't find in my updated to the latest version BIOS this toggle. Seems like HP don't care about customers and not implemented Optimus for RTX GPUs. Due to this laptop is working at maximum less than TWO hours from battery in watching video, without another load such as game. It's terrible. If HP dosen't provide new BIOS whith fix I will never buy theirs products.

128773086_154468423077038_603857618334068918_n.png

.

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banhien
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@nphysic 

 

The specs of your machine is

 

             https://support.hp.com/au-en/document/c06424445

 

No, for machines with high Nvidia video card, its iGPU is diasbled and you can't enable it. My machine is the same

 

        no igpu.png

 

Regards.

BH
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nphysic
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no, my model is OMEN Laptop - 15-dh1015ur, Product nubmer: 1R7D6EA. 

here is spec https://support.hp.com/ua-ru/document/c06696227 

there is no mention about RTX 2060 ha-ha.

 

Why integrated GPU are disabled by HP(while other brands don't do the same 'surprise')? For what reason HP do this and not informed properly dealers and community? It's very hard to get some information why you integrated GPU is broken and don't seen as device. Do HP planned to fix this or not?

In web site of store where I bought it(official dealer in my country) was mentioned that laptop have TWO GPUs, Intel UHD and RTX2060, also I know that the Intel Core i5-10300H 100% have graphical module. So, I've expected to use both GPUs in my laptop. 

"for machines with high Nvidia video card, its iGPU is diasbled and you can't enable it" the more powerful discrete GPU  is, the more it needs to have second iGPU for 'office' work due to very high power consumption. 

It very dissapointing when you buy a brand new laptop and have awful autonomy in office mode and cutted CPU(without iGPU)

 

offtop: I had a model 2018 year with 1050Ti and both GPUs are work properly and web-cam is ok. in new 2019 model I've trouble with iGPU.  web-cam is totally rubbish. the more you pay, the less you have. nice.

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