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‎07-13-2020 11:58 PM - edited ‎07-13-2020 11:59 PM

HP Recommended
Product: HP Omen 15-DC1007NQ
Operating System: Microsoft Windows 10 (64-bit)

Hi.

 

I went to check for some BIOS updates for my laptop but got this screen:

 

Annotation 2020-07-14 065716.png

 

Is this a temporary error or did HP terminate support for this model abruptly?

i cannot seem to download drivers or BIOS updates for it.

 

Thank you!

4 REPLIES 4

‎07-14-2020 12:08 AM

HP Recommended

@LaurF 

 

You have to use Software and Drivers for OMEN by HP 15-dc1000 Laptop PC series

 

            https://support.hp.com/au-en/drivers/selfservice/omen-by-hp-15-dc1000-laptop-pc-series/26122182

 

Regards.

BH
***
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‎07-14-2020 12:28 AM

HP Recommended

Hi.

 

On the webpage above the BIOS information is different.

 

I used to have a bookmark for my specific model where I could get directly to the software downloads for my HP Omen 15-dc1007nq

 

Please check the screenshot to see there are different BIOSes I have (from last time where the page used to work):

 

2.png

 

 

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‎07-14-2020 12:30 AM - edited ‎07-14-2020 12:41 AM

HP Recommended

Signing into my HP account and going to my registered device (where I could previously see the driver and BIOS updates) shows me this:

 

2.png

This also happens when I try to search by serial number or by product name.

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‎07-14-2020 04:41 PM

HP Recommended

@LaurF 

 

You have to use Software and Drivers for OMEN by HP 15-dc1000 Laptop PC series

 

            https://support.hp.com/au-en/drivers/selfservice/omen-by-hp-15-dc1000-laptop-pc-series/26122182

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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