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‎04-28-2024 08:22 PM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A2AV)
Operating System: Microsoft Windows 11

Hello -

 

I own a Victus Laptop 15-fa0000, and noticed that 1 day I was NOT getting audio from either the speaker, headset or external audio, though the Device Manager says the devices are Enabled.  What I NO longer saw in Device Manager was "Audio Inputs and Outputs".  I have un-installed every audio driver and re-installed them and nothing.  I tried DISM and nothing.  I tried WIN 11 Troubleshooter and nothing.  I tried the HP PC Hardware Diagnostics Windows - says everything is enabled, though when I clicked to play audio - nothing.  I also tried HP PC Hardware Diagnostics UEFI and when I checked audio, I HEARD beeps.  Once I got out of UEFI, still NO "Audio Inputs and Outputs".

I have looked high and low on this site AND YouTube AND the Internet ---- Anything I saw I already tried.  The only thing I have not tried was a clean install of WIN 11.

Has this happened to anyone else?!?!?????  I bought this laptop a year ago (I still have a warranty).  I do not want to send it back unless I run out of options.

Thank You!

Category:
1 REPLY 1

‎04-29-2024 03:19 AM

HP Recommended

@BriarPatchMedia 

 

Please download and install the following Realtek High-Definition (HD) Audio Driver :

 

                 https://ftp.hp.com/pub/softpaq/sp152001-152500/sp152060.exe

 

Regards.

BH
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