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11-28-2022 11:04 AM
The gaming computer in both hardware and drivers are fine and everything is working, but I play a game that requires heavy use of the keyboard and mostly uses four keys. I notice through testing and using the polling rate that once I press those specific keys (A, S, semicolon, quote) at the same time, they all don't register, and 6 out of 10, only 2 out of those 4 keys register.
This is a new laptop that I bought through BestBuy during the 2022 black Friday and would prefer if I don't have to buy anything additional to achieve the normal outputs I had with my older laptop. Are there programs/settings/configurations that I can attempt before resorting to buying an external keyboard?
12-01-2022 04:47 AM
Welcome to the HP Support Community
I understand you are facing a keyboard issue with your Victus By HP Gaming Laptop 15-Fa0000 Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Was there any recent update on the PC?
- Are all the drivers on HP Support Assistant up to date?
- If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)
While you respond to that please try the below steps:
Update the BIOS & Keyboard drivers to resolve this issue
- Here's the link to download and install the above updates: Click here
If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10
If the issue still persists, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted.
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