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‎01-29-2023 03:35 AM

HP Recommended
Product: HP Pavilion Gaming 15-dk2000 Laptop PC (2P1Z6AV)
Operating System: Microsoft Windows 10 (64-bit)

Today I updated my bios and after update computer shuts down itself while playing game.

Category:
1 REPLY 1

‎01-29-2023 03:38 AM

HP Recommended

It seems that the BIOS update has caused an issue with your HP laptop. To troubleshoot the problem:

  1. Try to boot the computer in Safe Mode by pressing the F8 key when the computer starts up.

  2. If the notebook boots successfully, perform a system restore to an earlier date when the computer was working fine.

  3. If booting in Safe Mode is not successful, perform a hard reset:

    • Turn off the notebook
    • Disconnect all peripheral devices
    • Remove the battery (if possible)
    • Hold the power button for 15 seconds
    • Re-connect the battery and power cord
    • Turn on the notebook

  4. If the issue still persists, run a diagnostic test on the hardware components to identify any hardware issues.

  5. If the issue cannot be resolved by the above steps, consider restoring the previous version of the BIOS. If that is not possible, consider seeking technical assistance as the issue might be hardware-related.

If the answer was helpful to you, please appreciate the effort and vote below by clicking on "Yes".
This will help me a lot and encourage me to give better answers.


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