OMEN 16 AMD GPU Code 43

[JacobSie]

Hi!
   I bought brand new HP OMEN 16 on 14.11. On 29.11 (one day after 14 day cooling off period) I suddenly started to get Code 43 on Radeon 6600M. I have tried DDU along with below drivers:

- AMD High-Definition Graphics Driver
27.20.21001.31002 Rev.A from HP website

- Adrenalin 21.10.2 Recommended (WHQL) from AMD
- Adrenalin 21.11.3 from AMD

   Sometimes Code 43 was gone IF i was not restarting Laptop after install.  then back after install. When it works ok GPU is either not recognized in OMEN HUB or overheats (GPU and CPU up to 100C / X-Com2) .

   I have noticed that my bios version id F.04 from 09.07.21. Updated it with F.04 from 05.10.2021. Again, helped until second restart. (and it still shows as 09.07 F.04)

   Finally I went for complete reset of the system. Back to factory on WIN 11 (as was not possible to go back to WIN 10)
Code43 -> updated drivers again -> Code disappeared, GPu seems to be working but inactive in OMEN HUB and Radeon Software -> restart -> Code 43.

   At this point I give up. Is there anything else I can try or should I return it to the store for warranty repair?

HP OMEN 16-c0000
Operating system

Windows 11 Home 64-bit Version: 22000.348

Microprocessor

AMD Ryzen 7 5800H with Radeon Graphics

System memory

16 GB

Memory slot 1

8GB Hynix 3200MHz

Memory slot 2

8GB Hynix 3200MHz

System board

8902 89.25

System BIOS

F.04

Video

AMD Radeon(TM) Graphics

AMD Radeon RX 6600M

[praveenbv · Accepted solution]

Hi@JacobSie,

Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[JacobSie]

Thank You for the response.

   I have indeed returned it. No hassle as apparently there were people having similar problems with this model before me. Bad Batch, I was told.