OMEN by Hp 2019 laptop Integrated Graphics card issue

[whistemalo]

so i just bough this laptop is a OMEN by Hp 2019 i7-9750h and a rtx 2070 max q, last year i got a predator helios 300  and to expand the  battery life i switch from 144hz to 60hz with the integrated graphics card ergo intel hd graphics  all the light task  like chrome word use the integrated but i tried that with this and i could not find the integrated graphics card in fact i doesn't even appear in the device manager i tried downloading the official driver for the intel  hd graphics but i says that there is no hardware detected, so  i will never be able to use it?or its disable by default ? cus this laptops do everything with the dedicated graphics card.

[Photoray002 · Accepted solution]

Hello @whistemalo 

HP doesn't implement Optimus (switchable graphics) on their laptop systems with anything higher that  GTX 1050ti.

There is no way to enable it. I'm sorry.

[whistemalo]

that sad but thanks for the answer  oh and btw i got another problem i try to connect a type c headphones to the thunderbolt 3 dock and the did not work that is also how it works ?

[Photoray002]

That I'm not sure about. Are you using a USB-C to 3.5mm adapter on it or is the headset have USB-C already?

If an adapter, that could be the culprit.

There was an excellent article by a Microsoft MVP on their forum about troubleshooting this. Take a look at his list and see if any of it helps...

https://answers.microsoft.com/en-us/windows/forum/all/usb-c-port-on-laptop-not-working-with-headphon...

[whistemalo]

Thx  I'll read the article and nop no adapters no nothing just a typce c headphones and I'm sure that they are working cuz I use those with the switch 

[Krseager]

Better question, why wouldn’t you want switchable graphics? It saves so much better battery life on any laptop with a dedicated graphics card. In fact I too would like to have the ability to have switchable graphics and I have the exact same laptop as the guy who started this thread. Now I understand HPs customer service sucks and I’ve wasted hours and hours battling with them. I mean it’s an easy fix to your website to make it so customers actually know what they’re buying. Being unclear, deceptive and lying about it is in fact a violation of federal law in the United States.  Compaq CQ56[edit]