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Message 1 of 2
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Omen 15 2018/2019 Hinge problems post here!

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Omen 15-ce0xx
Microsoft Windows 10 (64-bit)

Video of the problem:

https://youtu.be/9O_My1pvINo

 

I know the 2016 model had the famous hinge problems, but how about the successor? I have the 2018 model and the right side of the screen chassis is now hooking on to/touching the basechassis by the fake ventilation holes when I open it up, which makes a "clicking" noise. This is the second time this problem occurs, the first time was right after purchase and was fixed under warranty by replacing the "Top Cover". The design leaves minimal to no space for flex and this issue will occur sooner or later I reccon (obviously). I use the laptop like a stationary at home, with the except for switching location in the house. So I don´t toss it around in a backpack or things like that. The fact that it´s already glitching in the hinge for the second time with minimal use, I find disturbing.

 

How many more of you have/have had this issue?

Anyone alse have this issue? Please leave a comment! Second time issue for me, screen touching the chassis when opening due to excessive play in the right hi...
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Message 2 of 2
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@38642348

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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