Omen 15 motherboa4d crashed 3 weeks out of warranty

[ehsutton]

I saved my money for 3 years to buy a gaming laptop, and chose an HP after having positive experience with other HP computers. Out of the blue my laptop wouldn't power up. I took it to a repair shop where they tried replacing the charging port and when that didn't work they told me that the motherboard failed. The computer crashed only 3 weeks after the warranty expired. The repairman said that replacement parts are practically impossible to find, so I am essentially out a $1000. 

[Jay_G24]

Hi @ehsutton,

I'd like to help!

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your computer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[ehsutton]

It is out of watranty. I am in the United States. 

[ehsutton]

It is out of warranty. I see no option to send a private message. I am in the United States.

[Dilip_18]

@ehsutton

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the Omen 15 laptop. It is a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for out of warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Dilip_18]

@ehsutton

You can visit the link for support https://www.hp.com/us-en/contact-hp/contact.html 

Please feel free to contact us here anytime you need any further assistance.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!