Omen 16 Laptop Turning off Randomly, Touchpad and Screen...

[Blondie134]

Hi,

I have had my Omen 16 laptop for over a year now and overall I am very disappointed with it due to three technical issues (one minor, two major) which, from looking online for nearly a year, seem to be unsolvable.

The first (minor) issue is with the track pad. It is the common issue with these laptops, where the track pad becomes less responsive and I need to press FN and F11 to turn the trackpad off and on again to resolve. While this was a major issue before, I have to use a mouse constantly which doesn't help when working on the go. 

The second (major) issue is regarding random crashes. The laptop has always had a tendency to just turn off with no warning (usually when starting a game) whenever it wants, and then just reboot with no explanation or error message given. As I said, the issue has always been there, but as of late it has rendered games nearly unplayable.

The third (major) issue is using an external monitors whilst extending or duplicating the display. The screen flashes and shows "artifacts" squares and then turns off and on. This happens very frequently deeming this unusuable. I have tried using HDMI and different adaptors which trying different resolutions of monitors. 

For info, my laptop is an HP OMEN 16-c0009na 16.1" Gaming Laptop - AMD Ryzen 9, RX 6600M, 1TB SSD.

Over the previous 12 or so months I've tried all of the standard suggestions (reinstalling windows, updating drivers etc) which did not fix it, and from seeing a ton of threads like this on here and on reddit, it seems that these never work. The only conclusion I've ever seen to this issue is that the laptop is eventually sent away to HP for investigation, with HP deciding that it is a hardware error and issuing a refund.

I'm all ears for any suggestions, but ultimately what I'm hoping for is for advice on how to begin the process of returning the laptop to HP to begin the process of deeming it unfixable and getting my refund, so that I can get out of this Omen laptop shaped hole I've been trapped in for the previous 14 months.

Considering the amount of threads I've seen with people with this issue, and the ZERO % success rate I've seen with fixing it, it really is baffling that HP continues to sell these products. But that's a discussion for another thread, I guess.

Any advice or help welcome,

Many thanks!

[Gaya1239]

Hi @Blondie134,

Welcome to the HP Support Community

I understand you are facing an issue with your Omen 16 Laptop Turning off Randomly, Touchpad and Screen Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps 

 I am sorry to hear that  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, Please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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