Omen 16 Touchpad lagging

[AugustoW]

I just received my laptop back from repair.
My touchpad is crooked inside the case, I can see the ribbon cable from the side of it of how big of a gap was left.

Adding to that, my Windows key doesn't work on my keyboard. I've tried reinstalling the updates and still nothing.

I know it's not even getting recognized because I tested the keyboard using the HP PC Hardware Diagnostics Tool. 

I am beyond mad, this is absolutely ridiculous.

[Izjumka01]

I have the same problem. Bought my Omen 16 about 2 weeks ago and couples days ago touchpad has become laggy. FN+F11 helps. Anybody find solution?

[Demetris]

Same problem here with HP OMEN 16, Intel i7-11800H & Nvidia 3050Ti.

I cannot figure out if it is a software or hardware problem.

[AugustoW]

Hey Demetris,

I've sent my laptop for repair, and it seems to be a hardware issue. I would recommend you to do the same if you're still under warranty. 

It sucks, but after the repair I haven't have experienced any issues yet. Still pretty early to say tho. 

[Izjumka01]

Did they even say what this problem was related to?

[Izjumka01]

Just I haven’t any service/repair centre  in my city. If If I knew what the problem is, maybe I could fix it myself or with master. And we could to do it much faster 

[Demetris]

I've read your previous comment in May that after repair your trackpad was crooked. Did you sent it for repair for a second time?

The laptop is brand new, not even a month old. Trackpad is having this behavior since day 1!

[AugustoW]

Hey Demetris,

I did yeah. Also to fix the windows key that wasn't working after sending it for repair.

I bought mine in February, its incredible that so many people are experiencing this issue. I would have to atribute it to a bad batch of touchpads being installed (speaks great of the quality control - reminds me of the xbox 360 launch).

When I called support, I was first dismissed and asked to do software repair, but was quickly contacted through email. The agent apologised and said that this was a known issue but he wasn't aware of it when I had called. So I hope that if you choose to call, that you have a quick response time.

[ShaunOC]

I had the same issue months back. I tried all the hardware, BIOS updates, etc.. I sent the laptop away to get repaired twice, the issue came back both times. 

They sent me a brand new laptop and the issue started occurring again after a couple of weeks. 

It doesn't seem that they have a solution for the issue, apart for turning the trackpad off and on again every time it happens 😞 

[Demetris]

My main concern is to avoid causing software problems because of the trackpad issue (problematic hardware leading to reboots or any other issue)...Is this a realistic scenario?