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‎09-25-2022 03:29 AM

HP Recommended

Hello @M124 

Our options are exhausted. If your model officially supports this feature, please contact HP Support.

If no satisfactory solution comes return the product.

 

Good luck

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‎09-25-2022 03:37 AM

HP Recommended

I am really sorry. Mine works fine. I bought the same laptop as you before 2 months ago. Maybe wait for their next update to fix the issue. Thank you.

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