• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Microsoft Windows 11

The mini displayport and HDMI jacks both use the RTX card correctly, it's just this Thunderbolt 4 port

 

Is this a permanent limitation of the hardware? 


Thanks!!

3 REPLIES 3
HP Recommended

@thenewdesign

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
To get the answer to this question, its product limitation and system managed, it cannot be manually changed or modified.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you for the response. 

To make sure I understand, do you mean that the Thunderbolt 4 port on this system must always go through the CPU integrated graphics? And so if I want a direct connection to GPU it must be the mini-displayport or HDMI ports?

Thanks again!

HP Recommended

@thenewdesign

Thank you for posting back. 

 

High-speed Thunderbolt 4 technology leverages the power of your CPU to improve video performance and it will use default graphic settings. 

Also, graphic settings are managed by the system you cannot change those settings.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.