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‎06-09-2020 06:35 PM

HP Recommended
Product: OMEN by HP 15-dc0010nr

I've deleted OCC and reinstalled it and nothing changed, I also downloaded the HP Support Utility thing when it prompted it and still can't figure out why it is not showing the lighting option

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2020 09:51 PM

HP Recommended

Hello @That_Guy254 

 

There is no lighting option in the OCC because that laptop does not have an RGB keyboard.

You need one with the 4-zone RGB keyboard and yours only has a 2-zone red backlight.

Here are your specs... https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc-series/20329817/model/21910727/d...

 

Hope that clears the confusion. Let me know if you have other questions.

View solution in original post

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2 REPLIES 2

‎06-09-2020 09:51 PM

HP Recommended

Hello @That_Guy254 

 

There is no lighting option in the OCC because that laptop does not have an RGB keyboard.

You need one with the 4-zone RGB keyboard and yours only has a 2-zone red backlight.

Here are your specs... https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc-series/20329817/model/21910727/d...

 

Hope that clears the confusion. Let me know if you have other questions.

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‎06-10-2020 02:48 PM

HP Recommended

Thank you that does help

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