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‎07-08-2022 05:20 PM - edited ‎07-08-2022 05:53 PM

HP Recommended
Product: OMEN Laptop - 17-cb1070nr

Hello, so recently I updated my omen gaming hub and it gave me an option to use this custom undervolting thing andddd ever since I turned it on I cannot open the gaming hub. While it was restarting to install this undervolting my laptop blue screened 3 times. My laptop key lights are now all on and it causes my laptop to overheat really bad and now I can't turn them off due to the hub not opening. It just sits there on the loading screen. I've tried doing a clean boot I've disabled and renabled it. I dont knwo what else to do any help? 

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1 REPLY 1

‎07-09-2022 09:00 AM

HP Recommended

Sorry to hear that you are having problems ... and I would like to help you.

Solution A) In case you have valid HP warranty stop here and contact HP Support.

The HP Technician (service center) should fix it.

 

B) No HP warranty ?

(1) Before you make it worse, check your hardware !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(2) Come back to here and reports your results ( pictures, error messages, ... )

 

(3) Then we continue...

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSu...
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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