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dalton_miyabara
Level 1
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Omen X 17 Laptop "S" letter with lot of ixxuex (issues)

HP Recommended
OMEN X by HP - 17-AP010NR
Microsoft Windows 10 (64-bit)

Again, unfortunately I do not recommend the gamer line laptop OMEN X by HP - 17 for the consumer (gamer/design or casual user). I can assure my words because, I have another big issue with the keyboard in this model. It should be one of the best in it class, but for some reason it has a lot of flaws, and just after a year keyboard letters "D" and "A" weren't working, or if can explain in a better way, if you click, it'll not receive the command. So, I had done these steps in the link https://h30434.www3.hp.com/t5/Gaming-Notebooks/My-quot-D-quot-key-stopped-working-suddenly/m-p/70990... it resolved the issue at least for 1 year, but now the letter "S" is starting to fail too. So another P special keys are going to be replaced. But I have to do it all again, unscrew all the screws, open the laptop completely, remove all parts, and afterwards need to do some soldering. So maybe it's going to take at least half of my day to do it properly. I had an Asus Laptop, a simple model, but it stayed all working for at least 10 years without any issues. Now I've bought a US$1800 laptop and in a lifetime of just 2 years it's becoming useless. Oh, not to mention that I had to remove the internal battery, that was inflating so much, and again, with no warranty to change this part too. I just read a message from one of other consumers about it, and I haven't opened any complains about it, because I'm of warranty, so why bother if I have no help from HP at all. So my recommendations, DO NOT BUY THIS. If HP have any concerns about it, just give a new keyboard and battery that maybe I can change my recommendations about this specific product. Because the only answer that I've got till now from HP is that I can only pay close to US$300 that they change the keyboard for me, but imagine if after 1 year, the new warranty expires and your brand new keyboard stops working again? But to be fair, their printers are good and they change it, for a brand new one, even if the warranty expires. Maybe printers and laptops have different departments, so that's why I have received different attention to their products.

 

Below the pictures of the almost exploding battery.

So I sent it to be recycled properly, without the problem of damaging my home or family if it burned.

 

IMG_20200301_124621.jpg

IMG_20200301_124626.jpg

IMG_20200301_124615.jpg

2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 3
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@dalton_miyabara I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

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dalton_miyabara
Author
Level 1
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Message 3 of 3
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Unfortunately I believe that the only solution that I've got from HP, is that I [content removed], because, their Omen X laptops keyboards have a lot of mechanical problems/issues  just after a few years or months of use, even when you guys (HP) change the broken/defective keyboard for a new one, after a few months the same problem comes back.

I would like to have a better support from HP, because I've trusted this brand for a long time, and the day that I open up my wallet to invest in a brand new laptop, that I was choosing from many brands like Razor, Acer, Asus, Samsung and many others that I don't remember right now.

That's something that I really would not to go ahead with, but, the circumstances are leading me to do it.

I came to the bottom end of the pit, and now I just want to go out and breath. I don't want to have to use an external keyboard while typing this again and I don't want to open and dismount my whole laptop just to "repair" one key for something that is supposed to hang way more than the traditional keyboards, when they sold the Omen X laptop keyboard line, they always have talking about the better accuracy, performance and all the marketing words that could fit to sell a mechanical keyboard.

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