Omen command centre showing no supported omen pc host

[sarialhajjar]

i have the same problem 😞

[edeblackmere]

Has this issue been officially resolved? I did a BIOS update last night and afterwards I got this No Host PC error message when trying to run OCC. It worked fine before the BIOS update. 

[Photoray002]

Not particularly @edeblackmere 

At the moment of my writing this, the OCC should be version 8.2.4.0

Get OMEN Command Center - Microsoft Store

Also go to Windows updates and force an update check, even if it already shows its up to date.

There is probably an HID file that has to be installed.

[edeblackmere]

That is the version of OCC I am using.

I did the forced update check, but windows keeps saying I am up-to-date.

Best I can guess is that the BIOS update modified something in the computer so that OCC no longer recognizes the computer as a host pc. Now, the question is: What can anyone do to reestablish the computer's identity as a host pc. so that OCC will realize all is right? I don;t think this is an OCC problem, it really looks like the issue is that the computer's id was changed and now OCC can no longer recognize it.

[Photoray002]

In the 2nd post where I mentioned going in to Services and making sure HP Omen HSA is on and automatic, did you check that to see if its on?

Also, what is the product number of your Omen? It can be found in the HP Support Assistant.

[edeblackmere]

HSA is running and on auto, all as you suggested.

My product number is: 3VT96UA#ABA

My OCC came preloaded, btw.

[Photoray002]

There is no setting to adjust to change how it recognizes the Host.

I would try uninstalling the OCC, reboot and then reinstall it.

Then try the Windows updates one more time.

If that does not work, Im not sure what would fix it at this point.

Im assuming you are still on Windows 10 1809, correct?

Otherwise, you may have to contact HP Support directly for a warranty issue and explain what happened. They can get it on the record for the folks at HP for further review.

[edeblackmere]

I was online with HP support last weekend regarding this. They said they were elevating the status of this and would have a solution for me in 48 hours. Haven't heard a word from them since.

[Cheron-Z]

@edeblackmere

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Shivkumbhkar]

any updates on the issue here i have the same problem