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Doppiakappa
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Message 1 of 2
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PC crashes with a balck screen while i open or play games

HP Recommended
HP Pavilion 15 EH-1003NL
Microsoft Windows 10 (64-bit)

Hi there,

I recently bought this laptop, mainly for gaming and writing, and as soon as I open one of my games the pc crashes with a black screen and I'm forced to restart it manually.

Specifically the game is Dota2.

I've installed a Radeon driver update (Version 21.30.17.01-210910a-371621E-RadeonSoftware), I've updated Windows with every single update aviable, my BIOS is updated but every time i try to open Dota2 it inevitably crashes.

I ran into the same problem while playing Minecraft, despite the computer crashing after a couple of hours and not on startup. 

Other games I have like The Binding of Isaac and Stardew Valley don't give me this problem and I really don't know what to do to fix it or how to figure out where the problem lies.

I'd appreciate if someone could help me with this issue.

1 REPLY 1
banhien
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Message 2 of 2
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HP Recommended

@Doppiakappa 

 

Its specs

 

         https://support.hp.com/au-en/document/c07636103

 

It is not designed for games, you can play some low end games but not higher games.

 

Regards.

BH
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