• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-20-2021 01:48 PM

HP Recommended
Product: HP Pavilion 15 EH-1003NL
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

I recently bought this laptop, mainly for gaming and writing, and as soon as I open one of my games the pc crashes with a black screen and I'm forced to restart it manually.

Specifically the game is Dota2.

I've installed a Radeon driver update (Version 21.30.17.01-210910a-371621E-RadeonSoftware), I've updated Windows with every single update aviable, my BIOS is updated but every time i try to open Dota2 it inevitably crashes.

I ran into the same problem while playing Minecraft, despite the computer crashing after a couple of hours and not on startup. 

Other games I have like The Binding of Isaac and Stardew Valley don't give me this problem and I really don't know what to do to fix it or how to figure out where the problem lies.

I'd appreciate if someone could help me with this issue.

Category:
1 REPLY 1

‎09-20-2021 11:43 PM

HP Recommended

@Doppiakappa 

 

Its specs

 

         https://support.hp.com/au-en/document/c07636103

 

It is not designed for games, you can play some low end games but not higher games.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.