Pending Adapter Replacement Under Warranty

[ishiat]

I am extremely disappointed with the handling of my warranty replacement request.

• I first reported the charger/adapter issue over a month ago. 

• On 17/09/2025, HP confirmed the adapter was faulty and would be replaced.

• On 19/09/2025, a courier attempted delivery without prior notice. Since then, despite repeated follow-ups, the adapter has not been delivered.

• I have spoken with multiple agents and was repeatedly told to “wait 24 hours,” but there has been no action or update from their side.

This delay is unacceptable. I urgently require my laptop for academic submissions next week, and the lack of a charger is directly affecting my work.

I request the immediate confirmation of courier details and delivery date.

[Kuroi_Kenshi]

Hi @ishiat,

Welcome to the HP Support Community!

I completely understand your frustration regarding the delayed adapter replacement. To assist you further and provide accurate updates on your case, could you please share your case ID or order number with us privately? This will allow us to check the status and expedite the delivery for you.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Best regards,