• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming 15-dk10000 Laptop PC (14N37AV)
Microsoft Windows 10 (64-bit)

Hi there,

 

I own a HP Pavilion Gaming Laptop 15 and I am getting overheating problems when gaming.

The CPU sometimes reaches 99C, at full load, while the GPU reaches near to 88C, the specified max temp for the GPU. I have to stop playing in order for the temps to go down, as the fans only run at higher speeds when the laptop is already overheating.

I have tried to install the OMEN Gaming Hub to control the fans speed, but the "Performance Control" option does not exist, even after updating the "OMEN Gaming Hub SDK Package" from support.hp.com. 

Thus, I have two questions/comments:

1. How can I use the OMEN Gaming Hub to control the laptop fans speed, or any other software for that matter? (I have tried other softwares such as the MSI Afterburner to no avail)

2. In case no software works at the moment, as it seems to be the case, I would ask for the HP Pavilion Gaming Laptop 15 to be included in the list of supported laptops for the "Performance Control" option of the OMEN Gaming Hub.

 

Sadly, branded as a "Gaming Laptop", it has been a disappointment to use this laptop because of the lack of proper software support to control its most basic functions such as the speed of the fans.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This issue still needs to be addressed by HP! 

Either the OMEN Gaming Hub provides support for fan speed adjustment in the HP Pavilion Gaming line, or a BIOS update is needed with an improved temperature/fan speed curve.

View solution in original post

7 REPLIES 7
HP Recommended

Hello @ddinis 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.22 Rev.A23.9 MBJul 19, 2021Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2Reboot

(3) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.A1.0 MBNov 27, 2020Download

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A7.1 MBNov 27, 2020Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.A17.4 MBNov 27, 2020Download

Intel Serial IO Driver

30.100.2020.7 Rev.A1.2 MBNov 27, 2020Download

Intel Software Guard Extensions Device (SGX) Driver

2.8.100.2 Rev.A9.2 MBNov 27, 2020Download

 

(4Reboot and test again ... 

 

(5) Install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <gaming>

 

(6) Please report your results

HP Recommended

Dear @Ub6424,

 

Thank you for your reply.

Following an update from HP Support Assistant back in May, I have already install BIOS version F.35, delivered in SoftPaq: sp140199 (image below). I could not find any documentation for this SoftPaq, but I managed to find for BIOS version F.31 here.

Please advise if I should update (downgrade) to version F.22.

 

hp_support_assistant_f35_1.jpg 

HP Recommended

Hello @ddinis 

 


@ddinis wrote:

Dear @Ub6424,

 

Thank you for your reply.

Following an update from HP Support Assistant back in May, I have already install BIOS version F.35, delivered in SoftPaq: sp140199 (image below). I could not find any documentation for this SoftPaq, but I managed to find for BIOS version F.31 here.

Please advise if I should update (downgrade) to version F.22.


BIOS version F.35 is OK

HP recommends always using the latest Bios version. It's about security, stability and fixing bugs.

 

Your question aboutPerformance Control

Answer: Your notebook model is not suitable for Performance Control. Performance Control is about increasing performance, which is not possible with your notebook.

 

---

(5) Install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <gaming>

 

(6) Please report your results

 

HP Recommended

Hello @Ub6424 

 

Thank you for the info on the BIOS.

I believe the OMEN Gaming Hub "Performance Control" has fan control options, including "Max Fan Mode" and "Thermal Control", besides the over and underclocking options to which you might be referring. The thermal control options are exactly the options that I am looking for in the OMEN Gaming Hub. I urge HP to put those available in Pavilion Gaming Laptops! It is inconceivable a "Gaming" laptop not having a fan control software provided by the manufacturer.

Note: the overheating problem remained by updating the Intel drivers as suggested, but seems to improve slightly with the newly release BIOS version F.40.

 

 

HP Recommended

Hello @ddinis 

 


@ddinis wrote:

Hello @Ub6424 

 

Thank you for the info on the BIOS.

...

Note: the overheating problem remained by updating the Intel drivers as suggested, but seems to improve slightly with the newly release BIOS version F.40.


! Regarding overheating !

 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed

  High quality thermal paste should be used !

- The function of the fan(s) must be checked

- Short circuit test ( if required )

- charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

For me, the case is closed.,,

 

Good luck

HP Recommended

This issue still needs to be addressed by HP! 

Either the OMEN Gaming Hub provides support for fan speed adjustment in the HP Pavilion Gaming line, or a BIOS update is needed with an improved temperature/fan speed curve.

HP Recommended

Hello @ddinis 

 

My options are exhausted at this point. Contact an HP technician.

 

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.