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‎08-14-2022 01:21 AM

HP Recommended
Operating System: Microsoft Windows 11

Hp Omen 16.1. Primary monitor is not working properly. Sometimes blank screen and sometimes cursor is stuck and the goes to black screen again.but when connect to external monitor working fine. I bought it from USA but now working in Sri Lanka. Showing as global warranty is active. So can I claim the warranty from Sri Lanka 

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1 REPLY 1

‎08-14-2022 05:14 AM

HP Recommended

Hello @ThariNuwan 

Sorry to hear that you are having problems ... I would like to help you.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

 

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