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‎06-28-2022 07:22 AM

HP Recommended
Product: OMEN by HP - 15-ce099nf
Operating System: Microsoft Windows 10 (64-bit)

Bonsoir, je joue a World Of Warcraft sur un ordinateur portable.

 

Window 10
Processeur|Intel(R) Core™ i7-7700HQ CPU @ 2.80GHz 2.81 GHz|
Mémoire RAM installée|16,0 Go|
Type du système|Système d’exploitation 64 bits, processeur x64|
Carte Graphique Nvidia GForce GTX 1060 with Max-Q Design

 

Il y a 2 semaine, la batterie ainsi que le chargeur ont arrêter de fonctionner. Depuis quelques jour maintenant, j’ai un nouveau chargeur pour l’ordinateur, mais je n’ai plus de batterie.

Et depuis ce jour, j’ai énormément de baisse de FPS, je suis au alentour de 4 fps alors qu'auparavant j'étais aux alentours des 30+

 

J’ai emmener voir un informaticien, qui d’après HWMonitor, la carte graphique ne serait pas assez alimenté et ça viendrait potentiellement du chargeur.

 

Température 1.JPGTempérature 2.JPG

 

J'ai l'impression que l'énergie que reçoit ma carte graphique n'est pas correcte... 

 

Après avoir contacter l'assistance technique du jeu en question, ceux-ci mon répondu qu'HP pouvait "brider" des composants s'il n'y avait pas de batterie.

 

J’ai réduis au minimum tout ce que je pouvais réduire en qualité graphique IG, mais ca ne change rien.

Category:
1 REPLY 1

‎06-28-2022 07:50 AM

HP Recommended

Hello @Logan13200 

 

Sorry, this community speaks english only...

 

(1) Plugin power adapter

(2) Update BIOS

HP Firmware Pack (Intel Processors)

F.24 Rev.A9.6 MBJul 28, 2021Download

HP Consumer Desktop / Notebook PC ME Firmware Update

2021.1.0902 Rev.A33.9 MBSep 2, 2021Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.E17.2 MBAug 29, 2021Download

 

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(3) Install CoolSence

HP CoolSense Technology

2.22.1 Rev.A9.7 MBMay 15, 2017Download

 

(4) Test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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