• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 15.6 inch Gaming Laptop PC 15-ek1000(2B1K2AV)
Microsoft Windows 10 (64-bit)

I purchased an HP OMEN-15 (1017tx) in July-21 (in INDIA), For 4-5 months I didn't used the laptop on it's full capacity, after 4-5 month I started facing issues of Auto-Restart of the system, also contacted HP and got my operating system reinstalled 2 times (HP Cloud Recovery), and then got replaced with motherboard two times but still issue remained same. Because of this I had to purchase another laptop (offcourse not HP again) of same price range, as the OMEN PC resulted me for a loss of 2 week 'costly and precious work' which I intended to perform on this PC. Anyway apart from that still I couldn't get a proper solution from HP as now they want the PC to be taken to their center for 4-5 business days to check all components (which means a post-mortem of the whole laptop) and you know what happens if a brand new laptop gets opened in just 6-7 months of its life, then you can't rely that it will last for another 2-3 years. So in short I have been played around by HP since so many days and the team don't give any concern about my loss, they sell a defective product to customer and on that they are just making tests to check what is the issue, instead of reliving the customer from this. Also when asked about 'what can i get in compensation of my loss?', they are silent and not responding on to this.

 

Literally a bad experience from HP. Has so much faith in beginning but now has faced their grace.

 

Just a small suggestion, don't trouble your customers too much that they never go for your products. Today is the 64th day since i raised the complaints and it can go until eternity. 

1 REPLY 1
HP Recommended

Hi @dils05  

 

 

Welcome to the HP Support Community. I'd like to help!  

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here

Thank you for visiting the HP Support Community. 

 

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.