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08-04-2020 04:04 PM
08-04-2020 08:07 PM - edited 08-04-2020 08:08 PM
Yeah, i checked on hwinfo the max temps is 100C after bios update. I think it cause the shutdown.
Before bios update, avg temps is 75-80C
And now for temporary fix, i use ryzen controller to limit my cpu temps
My laptop spec :
Pavilion Gaming 15 ec0001ax, Ryzen 5 3550H, GTX 1050 3GB, 16GB Ram, 512 SSD
08-05-2020 08:47 AM
I can confirm that F.08 version is buggy and causes problems such as ;
Slow battery charging
Random shutdowns / hibernations
Higher temperatures than normal (probably sends more voltage than needed to the CPU)
The bios update is buggy, you can't roll back due to a ''feature'' added with it which doesn't let you roll back bios AT ALL
Call HP Support, tell them about the update causing problems. They can't roll it back, even if you send the laptop in for repairs. Insist that the BIOS update is the problem and has to be investigated by development team.
NOTHING THEY ADVISE YOU WILL FIX THE ISSUE. THE UPDATE IS FAULTY.
08-05-2020 12:18 PM - edited 08-06-2020 12:33 PM
Everyone: I have reported the issue and HP is looking into a possible patch update or other fix.
I can let you know what they do when they tell me.
Thanks for your patients.
Edited to clarify:
I wont know how long any fix will become available. It may take a while. I wont receive any updates on the progress either. If a patch is released, I wont know until they tell me.
If anyone else who has this issue also, please go ahead and add to this thread telling us you have it and your Product Number (found in the Support Assistant). Thanks.
08-05-2020 09:22 PM
My laptop is in service center for now. They said this kind of problem is rare and they will discuss what to do with my laptop. They said to me the best choice is to claim warranty but @Photoray002 said HP is looking for a patch. Should I cancel the warranty claim or?
Thanks for letting us know @Photoray002.