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08-20-2020 12:46 PM
As the defected bios update is taken down, the hp support is now, not taking responsibility as today I was talking to them on whatsapp support they just said that they don't know about new update. You can see this screenshot. They were also saying to factory reset my pc while others in this forum who went to service center had to change the motherboard because it cant be downgraded anyway otherwise they would have done it.
they must take the responsibility.
HP must apologize as they told me that I need to factory reset it and they also wanted me to have unlimited internet pack.
I use mobile internet pack so how is that possible.
It's been more than one month we are having this issue.
HP need to apologize.
08-20-2020 04:40 PM
Defiled downloads being the greatest fault. To return to the first BIOS rendition, you simply need to reset the BIOS back to plant default. That will constrain the BIOS to stack from the firmware chip and not the flashed variant that was updated. It may be important to expel the CMOS battery or moving a jumper on the MOBO to achieve. At this point downloading the past adaptation would chance another debasement.
08-21-2020 08:52 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
08-21-2020 09:04 AM
Hahaha..you are coming very early to this picture. I think you might be sleeping.
Please check the posts in community and you will find hell lot of posts and out of those post will be this steps. And please don't reply without checking.
We are in a phase where we took a hugh lead and u r still in the starting position.
Sorry for my words, but we (users) are frustrated and still no resolution.
08-21-2020 09:32 AM
Finally, someone from the HP.
Thank you for looking into the problem but please take a look at all the comments. We are way passing the BIOS recovery step, we can not roll back the update, some of the notebooks with the issue sent to the HP has to change the mainboard in order to solve it. This IS BIOS issue that needs the fix update from HP!
Please update us with the actual inside info about the issue from HP.
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