SD Card Stuck

[jevans106]

Greetings. SD Card is stuck, herd click but cannot remove, laptop still in warrenty, thanks Justin

[Echo_Lake]

@jevans106
Thank you for posting on the HP Support Community.

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Have you tried any troubleshooting steps?

I have a few troubleshooting steps we could try to fix the issue:  

Firstly, shut down the computer and then lift the laptop, position the microSD card slot downward, and then gently shake out the stuck card. 
if this doesn't help, then contact our Support and our Support Engineers should be able to check the available service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jevans106]

Hello I will get you the model number tonight but it's the flagship gaming omen 17" labtop and the card is completely stuck, the only way to get it out is by damaging the labtop. It's almost as if the labtop sd card slot was made smaller just enough that the card will not pop out. I have tried everything short of flat head screwdriver and pliers, justin

[Echo_Lake]

@jevans106

Please don't remove the SD card forcefully from the computer which may cause damage and warranty will be void. 

The best option will be either ship the computer in for repair or check with the local computer store for the fix.

Please replay back with product details.

[jevans106]

Ok where is my local store I can take in for repair near Gilbert ax 85233, thanks Justin 

[jevans106]

Hi it’s a 2XP11AV sn 5cd849bpqf an in Arizona 85233, Justin 

[Photoray002]

@jevans106 

HP has a service center finder that might help. I dont know if they will charge you or not.

https://support.hp.com/us-en/service-center

Hope that helps.

[jevans106]

---

@Photoray002 wrote:

@jevans106 

HP has a service center finder that might help. I dont know if they will charge you or not.

https://support.hp.com/us-en/service-center

Hope that helps.

---

Hello, and there will be no charge since under warranty correct? This is a certified service center? Thanks, justin

[Photoray002]

Thats why you need to call them before visiting as is written in the image.

HP lists them, but I am not familiar with them and I dont guarantee anything,

Otherwise, you should contact the HP Support center via the website and ask.

Contact HP Worldwide | HP® Official Site

[jevans106]

---

@Photoray002 wrote:

Thats why you need to call them before visiting as is written in the image.

HP lists them, but I am not familiar with them and I dont guarantee anything,

Otherwise, you should contact the HP Support center via the website and ask.

Contact HP Worldwide | HP® Official Site

---

Hello none of the service centers will work, can you provide another solution or a mobile service representative. I hate to send in laptop for sd card issue chances are will get damaged in shipping, if all else fails rma and please advise how to ship, thanks Justin