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Charan5
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Screen going black when low on battery and open lid after sleep in HP OMEN 15-dh0xxx

HP Recommended
OMEN 15-dh0xxx
Microsoft Windows 10 (64-bit)

I have come across this issue for sometime and unable to find any fix. The computer would be running normally but sometimes after the display goes off (for instance my setting is after 2 minutes of inactivity or when i open lid after sleep on low battery), it does not display again. The screen is completely turned off, no light all black screen. The computer becomes unresponsive. How? All other functions seem to work as the keyboard lights can be turned on/off.

Problem exsisting in Windows 1909 so updated to 2004 but still not resolved. What should i do???

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Dragon-Fur
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@Charan5 

 

 

It does not sound broken, though it may need your attention.

 

The first things that come to mind is that you adjust your power settings to not use so much of the resource and / or you replace the battery and / or you don't let the battery drain so low that the computer doesn't work.

 

Some of the considerations include...

 

======================================================

 

First and foremost:

Updates for both Windows and HP Software and Drivers should be current

 

This might be a bit tougher to accomplish than before you migrated to Windows 2004, of course - your HP software and drivers to not (yet) support this latest Windows version. 

 

In general, since the Windows 2004 upgrade was successful, things will be "OK", at least on the surface.

 

======================================================

 

One example of the many power settings that affect your battery use

 

Windows key > Settings > System > Power

Additional Power Settings

Next to your plan: Change Plan Settings >

Change advanced power settings >

Scroll down, open Processor power management >

Adjust settings in each sub-category for both On battery and Plugged in >

OK

 

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

Includes Battery Health management for Business notebooks

 

======================================================

 

Reduce the number of icons on your home screen, remove any fancy backgrounds and opt for a plain background.  Switch off any animations, reduce the number of activity icons in your Taskbar.

 

======================================================

 

Replace a weak battery

 

For example, if the battery is over a year old and it is not performing the way you expect - if changing the settings and other measures do not help, replace the battery.

 

  • HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

 

  • Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

 

Run Component Tests – How to

 

TKB Article contributed by HP Wes_notebooks 

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

Battery Report and other solutions

Is your notebook plugged in and not charging?

 

======================================================

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP 15-dh0000 Laptop PC series

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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Charan5
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I have tried all the things that you have suggested and also the battery is non-removable ( and just 4 months old ). Also i want to make it clear that when i said on low battery this issue comes I meant that the battery power is in range 50-35% ( mostly just below 50% ). Also please suggest more things so that this issue can be resolved. And if any more clarifications are needed please ask as I dont know what all should I tell.

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Dragon-Fur
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@Charan5 

 

If you believe the battery to be healthy (UEFI  Hardware Test for battery to confirm),

If you believe the issue is related to the power levels,

another place to look is in the Power Settings.

 

If you have not done so, consider a complete a check of all your power settings.

 

Control Panel > icon view > Power Options 

Change plan settings (next to your selected power plan)

Change advanced power settings

Power Options Advanced Settings menu opens

 

Each of the power settings lets you adjust the time and other types of options.

 

For example, especially if you run on battery, never use a slide-show background - in fact, opt for a plain dark background on your desktop.  Pretty background is eating up your resource (battery power) and drains the battery more quickly.

 

Check each and every setting - adjust for the type of performance or battery usage you want.

Click Apply to save changes

Click OK to save / exit the menu

 

What are the settings?  What do they mean?

 

There are articles all over the Internet on how to change, what is "best" (according to the author), and what each setting means (most are self-explanatory).   Use your search engine to find an article that explains the settings in a way you can understand.

 

=========================================================================

 

If you have not done so, it is time to make sure your Windows 10 and HP software and drivers are current.

 

Windows 10 Updates, of course, are important.

 

If you have migrated the computer to Windows 10 2004, it is important that your computer be running the updated HP drivers rated for this version of the Operating System.

 

Found this in your computer's category Advisories 

It is related to the graphics driver, and includes how to update.

 

Advisory c06696295 - HP OMEN 15, 17, OMEN by HP 15, 17, OMEN x 2S, Pavilion Gaming 15, 17 Laptop PCs... 

 

 

What about those Updates?

Software and drivers for OMEN by HP 15-dh0000 Laptop PC series 

There are several drivers, for example, dated in July 2020.

 

For Example:

Intel High-Definition (HD) Graphics Driver

 

Associated Files > Download

OPERATING SYSTEM(S):
Microsoft Windows 10 version 2004 (64-bit)

LANGUAGE(S): Global

DEVICES SUPPORTED:
Intel UHD Graphics 630

 

-----------------------------------------------------------------------------------------

 

Read, too, the description and information for the BIOS.  If you have not already done so, consider updating the BIOS. 

 

Reminders

  • BIOS should be updated only when the system is connected to AC Power
  • BIOS should be updated by itself, that is, not in a pile of other updates.
  • BIOS is best updated manually, that is, download-save-install as opposed to updating it using the HP Support Assistant.
  • BIOS is best updated only after you have made sure all your most critical files and folders are backed up to other than the local machine.  Do this.  Why?  If the computer becomes unavailable for use, it might be too late to backtrack.

 

=========================================================================

No Joy?

 

Don't want to do any of it?

Tried "everything" and nothing works?

 

If the battery in this computer is only four months old,

If the battery has never been replaced,

four month old computer is still in Warranty.

 

Contact HP Support .

 

Submit a case.

 

Suggested:

  • Explain what is happening and what you have tried to fix it
  • Include the test results for the UEFI battery test. 
  • Include the exact version of Windows 10 you are running,
  • Indicate whether you have installed all the latest HP drivers and software,
  • Include the BIOS version.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

 

Many roads lead to HP Support.

 

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Option - HP Support is on Facebook!

HP on Facebook

 

 

READ – Be Informed – Be Aware

 

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

 

HP Support does not publicly post contact numbers.  Please submit your case online

 

  • Provide required Information > Explain the problem > Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.

 

  • Use Device Serial Number to submit the case (do not post private information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Warranty Check / Product Registration

 

 

  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

 

  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP 15-dh0000 Laptop PC series 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

 

 

 

Dragon-Fur

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