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10-16-2022 03:13 AM
I was working and while the laptop was still running, the screen went black. I tried to restart it by switch it off directly from the power button and turning it on, but nothing helped.
10-16-2022 02:32 PM
Sorry to hear that you are having problems ... I would like to help you.
(1) Double check with external monitor connected via vga/hdmi cable. Do you see boot screen and Windows loading ?
- Shutdown notebook
- Power off external monitor
- Connect vga/hdmi cable
- Power on external monitor
- Power on notebook
(2) Please report your results
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