• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-21-2021 04:29 AM - last edited on ‎07-22-2021 06:49 AM by Retired

HP Recommended
Product: HP Pavilion Gaming Laptop 15-dk1508TX
Operating System: Other

Hey guys,

 

Recently I bought HP Pavilion Gaming Laptop 15-dk1508TX for my company ***bleep*** ) . My laptop's screen has been tearing a lot lately when I turn it on, change web pages, or view videos. When you physically move the screen, nothing happens. When using an external monitor, the problem does not arise. I'm thinking of getting a newer LCD panel for my laptop; is it okay if I do so?

Category:
1 REPLY 1

‎07-23-2021 12:11 AM

HP Recommended

@tiroxsteels 

 

Is it still under warranty ? If your, please contact HP in India to have it fixed using the following list:

 

            https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

Did you buy a refurbished machine ? I can't find its parts status

 

           https://partsurfer.hp.com/Search.aspx?searchText=3K1B0PA

 

only its specs

 

         https://support.hp.com/au-en/document/c07086344

 

Regards.

 

       

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.