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‎10-04-2022 10:15 AM

HP Recommended
Product: OMEN by HP - 17-an009ur
Operating System: Microsoft Windows 10 (64-bit)

Good day! My laptop model is OMEN by HP Laptop 17-an009ur. There is a problem when turning on. The laptop often turns off immediately after being turned on. And it can turn on normally up to the fifth time of attempts in a row. It can turn off at the moment the logo is loaded, at the moment the lock screen appears, and even when the desktop has already loaded. The coolers seem to suddenly stop spinning.

 

Reinstalled Windows. The laptop has been cleaned and the thermal paste has just been replaced. Doesn't get hot, mostly cool air. Installed the latest BIOS. Nothing changed. I also did a full system scan (2 hours) using HP PC Hardware Diagnostics (UEFI). I also checked individual components. Shows that everything is fine. But there is a problem and it worries me a lot. Tell me, please, what could be the problem? Are there any ways to solve it?

Category:
2 REPLIES 2

‎10-04-2022 03:25 PM

HP Recommended

Hello @Yaroslava6 

Sorry to hear that you are having problems ... I would like to help you.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

HP Consumer ME Firmware Update

2021.1.0902 Rev.A33.9 MBSep 2, 2021Download

 Intel ME (MEI) Driver

2108.100.0.1053 Rev.E17.2 MBAug 29, 2021Download

 

(3) Restart Windows

(4) Test again

(5) Please report your results

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‎10-07-2022 04:56 PM

HP Recommended

Please report back

Kind regards

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