Some keys not working

[jonahwhughes]

Some of the keys on my keyboard stopped working. All of them work apart from shift, z, x, c, v, m. I have tried everything from driver uninstall, driver updates, bios recovery, cleaning motherboard and fans. It doesn't show up on any of the computer tests as there is no press registered to the keys. The backlight still works on all of them, and all of the keys do work with an external keyboard. Any help would be really appreciated, thank you!

[Dilip_18]

Hi@jonahwhughes,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Keyboard issues with the OMEN By HP Laptop PC few keys do not work.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Check if the keys work in the command prompt window or on a notepad
• You can do Reset PC Keep my files from windows and check if it works.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10)

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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