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‎03-11-2022 02:02 PM

HP Recommended
Product: HP Pavilion Gaming Laptop - 15-dk1015nt
Operating System: Microsoft Windows 11

Hello guys. When the mouse moves, the sound in the video is heard. Has anyone faced similar problem?

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4 REPLIES 4

‎03-15-2022 09:51 AM

HP Recommended

Hi@SametUca,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing sound issues with the HP Pavilion Gaming Laptop.

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Check if the sound is heard when connect the headphones.
  • Try connecting the USB/Wireless mouse and check if sound is heard.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎03-15-2022 10:32 AM

HP Recommended

If you running amd  cpu you need to wait then it's bug on tpm function for amd bios update recuired to fix it but they said in may the update 

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‎03-15-2022 04:14 PM - edited ‎03-15-2022 04:15 PM

HP Recommended

Hi @Dilip_18 , when I plug in a wireless mouse, the problem is solved. However, the problem persists with all wired mice. I have updated the bios but the problem persists.

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‎03-15-2022 04:16 PM - edited ‎03-15-2022 04:17 PM

HP Recommended

Hi, @BOSSXXXL 

Thank you for your answer. My processor is intel.

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