Swollen SR04XL battery

[Francesca5]

Hi everybody!
I'm here to write a serious issue I faced.
Some days ago I started hearing a "crack" from my laptop case and I realised that there was something swollen.
The only thing that can cause this is... The battery.
I opened the case and here it's the swollen battery.
I freaked out because HP Support Assistant has never warned about a battery issue. I ran a Battery test and the battery below has just 465/1000 charge cycles.
Fun fact: battery life was about 2.5 hours and that was a normal behavior. This happens after 2.5 years of using this laptop and the crazy thing is that I can't find ANYWHERE an original replacement. 
I'm very mad at this because I'm not the only HP user who faced this and I can't see any solution (I read a lot of posts on this HP community and I'm pretty shocked how common is this issue). I work with this PC and I can't keep my laptop plugged in all the time, this affects my work.
So what should I do now? 

[ub6424]

Hello @Francesca5 

I want to know the product number (p/n) of your laptop, to dive a little deeper into this problem and to help you find the right battery.

Please open powershell console and send me output of the following command:

Get-WmiObject win32_computersystem | Select-Object SystemSKUNumber

[Francesca5]

The output is:

SystemSKUNumber
---------------
4PK03EA#ABZ

[banhien]

@Francesca5 

Please read the following document first

            https://support.hp.com/us-en/document/ish_4158581-4158704-16

Regards.

[ub6424]

Hello @Francesca5 

You can buy a replacement battery for your Notebook.

Your current Specification:

https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc-series/20329817/model/22863998/d...

Battery type

4-cell, 70 Wh Li-ion

HP Spare Part Number

L08855-856

Compatible HP Part Numbers

917678-171 917678-172 917678-271 HSTNN-IB8L L08855-856 L08934-2B2 L08934-2C1 SR03052XL-PL SR04070XL

Search and find the battery with the HP part number online ( alibaba, aliexpress, ebay or amazon, ... )

For example:

! Buy the 4-cell variant !

Battery type

4-cell, 70 Wh Li-ion

https://www.laptopbatterydirect.net/hp/hp-omen-15-dc0024nl-battery.htm

[Francesca5]

Hello @Banhien , I read the suggested document and OF COURSE I'm not using a swollen battery, I would use it if I wanted to explode. I've followed carefully all the tips for saving battery life.
I clicked on HP Customer Service and in Italy (my country) there are just 2 support options: "Ask the community" (And you're not helping me at all) and Phone support, which is a paid service and in my opinion it's more useful talking here, writing down the exact issue. Additionally I would like to say the Phone support once told me that if I have had any battery issues, I would have bought it by myself because it's a simple operation.
I'm not asking anything odd, I just want to buy an original replacement.

[Francesca5]

Thanks @Ub6424.
Correct, that's  my laptop model.

L08855-856 seems to be a 3-cell battery, does it work?
Will I have any problem even if on my previous HP battery there's the number 917724-855?
Here it's the photo of my battery:

[ub6424]

Hello @Francesca5 

both will work, the 4-cell variant has more capacity and therefore lasts longer in operation when you work with the notebook.

[Francesca5]

Hello @Ub6424 ,
Thanks for all your information. I'm currently searching for a replacement and I need time because I can't see original HP batteries, just compatible products and this needs more attention because I trust just in original products.

[ub6424]

Hello @Francesca5 

---

@Francesca5 wrote:

Hello @Ub6424 ,
Thanks for all your information. I'm currently searching for a replacement and I need time because I can't see original HP batteries, just compatible products and this needs more attention because I trust just in original products.

---

In most cases the replacement battery will fit and work fine. How can you trust your original hp battery, when the battery itself is swollen ? Every battery is dangerous. And even HP is supplied by various third-party suppliers with different quality, which few people know.

Well, do not panic, if you work with "any" battery balanced ( that's the key ! ), it should work for a long time 😊